How Crossrail’s Innovate 18 program works A major project in London figures out how to get new ideas flowing. Crossrail is Europe’s largest infrastructure project. … Read More
Developing a customer experience vision
Developing a customer experience vision Almost every successful company recognizes that it is in the customer-experience business. Organisations committed to this principle are as diverse … Read More
Create Insurrection in your company
Waking up IBM: How a Gang of Unlikely Rebels Transformed Big Blue. Activists deep within IBM transformed it from a has been to an e-powerhouse. … Read More
The Strategic Power of Saying NO
The hardest part of being an entrepreneur can be learning to turn down business. It si also the only way to survive – and grow. … Read More